Privacy Policy and Cookies
The privacy policy for the website scma.co.th, as defined by the legal owner of this privacy policy, refers to the collection, use, and disclosure of any information related to your use of our website. By using this website, you are deemed to have understood and accepted the terms of this privacy policy.
This privacy policy works in conjunction with and is part of the Terms and Conditions of Service on the website scma.co.th, which generally governs your use of this website.
scma.co.th values your personal information and recognizes that important data is a crucial part of privacy. Therefore, scma.co.th ensures that your personal information is protected securely, with clear statements about how such information will be used, and appropriate handling and use to ensure the accuracy of this information. This privacy policy may change; if we make any changes to the content of this privacy policy, we will notify you here via email or other means as specified on our main website. You can access or visit the website and browse products without having to provide personal information during your visit. Your status remains anonymous, and we cannot identify you at any time unless you have an account on scma.co.th and log in using your username and password.
If you have any questions or comments about this privacy policy, or if you wish us to update the information we hold about you or keep your preferences current, please contact us by sending an email to [email protected] or calling 02-615-4888, or write a letter to
SCMA Co., Ltd.
69/494 Moo 1, Tiwanon Road, Bangnue Subdistrict, Pak Kret District, Nonthaburi 11120
Please note that by using or registering with our website or providing personal information, you accept the terms of this privacy policy.
Personal Data Collection
When you create an account with us at scma.co.th, the data we collect may include your name, surname, company name, email address, phone number, and billing or shipping addresses. It also includes credit card information (card type, card number, cardholder name, expiration date, and security code). The information you provide must be accurate, complete, and not misleading. You are responsible for updating your data to keep it current and informing us of any changes (details below). We reserve the right to request additional documentation to verify that the information provided is correct.
When you visit our website, even if you do not make a purchase, we may collect certain data such as your IP address, browser type, and computer operating system details. We also gather application version, language settings, and the web pages displayed to you at that time. If you use mobile devices, we may collect information about the device, mobile device settings, character recognition features, and latitude/longitude data. When you make a purchase, our system logs data from the website where the transaction takes place. If this data can identify you as an individual, it will be considered personal data under these privacy guidelines.
Use and Disclosure of Personal Information
We use your information for the benefit of our business as a whole or in part, including:
Creating and managing your online account
To process orders, payments, or financial transactions made through our website for products or services by scma.co.th or a sales representative managed by us.
To deliver the products you purchase through our website or via a sales representative. We may disclose your personal information to third parties for delivery purposes (such as shipping carriers or our product distributors).
To notify you about the shipment of products purchased through our website or by a sales representative, and for other customer service purposes.
Sending marketing information and promotional communications, or other communication regarding our products or services to you. You can unsubscribe from receiving marketing information at any time via the unsubscribe system we provide or by updating your personal information.
To monitor downloads from the website for developing web page layouts and content, identifying users, analyzing user statistics and behavior, and delivering information that we believe is useful to you or as requested by you, including product and service information, unless you have opted out of such contact.
The website scma.co.th will not transfer or sell your personal information to third parties for unauthorized use. Additionally, we will not disclose your personal information to other organizations unless you have requested and authorized us to do so, or the disclosure is required by law or in response to legal requests regarding our customers from courts or other governmental authorities.
Updating and Accessing Personal Information
You can update or change your personal information at any time by logging into your account on scma.co.th or by contacting us via the email address provided below.
You have a service account on scma.co.th. You can view details about your purchase history, including items awaiting delivery, and manage shipping addresses, banking information, or subscribed newsletters. You agree to manage your username and password; we are not responsible for damages resulting from the misuse of your username, password, and order details unless specified in our terms of service.
Contact scma.co.th
If you have any questions or comments regarding this privacy policy, or if you wish for us to assist with the correction/withdrawal of your consent or information we hold about you, please contact us by sending an email to [email protected] or via Line ID: @SCMA
- Introduction
- Welcome to the SCMA online store platform operated by SCMA Co., Ltd. In this privacy policy, we refer to ourselves as "we," which is responsible under applicable data protection laws and regulations ("Personal Data Protection Act"). We are committed to respecting your rights and valuing your privacy. The services provided on our website collectively referred to as "services" and "users" refers to individuals who have registered an account with us and use the website. We recognize the importance of personal information you provide to us, and we believe that it is our responsibility to manage, protect, and handle your personal information appropriately. This privacy policy ("Privacy Policy" or "Policy") has been designed to help you understand how we collect, use, disclose, and/or process personal information you provide to us and/or the information about you that we hold now or in the future, including as a basis for making decisions before providing any of your personal data to us. Please read this privacy policy carefully. If you have questions regarding these matters or our privacy practices, please contact us.
- "Personal information" means information about an individual whether true or false that can be used as identifying information for the person concerned, or from which such information may be derived together with other information that is available to the organization. Examples of personal information commonly found include names, identification numbers, and contact details.
- By using our service, registering an account with us, visiting the website and/or accessing the services, you acknowledge and agree that you accept the practices, terms, and/or policies set forth in this privacy policy. You consent to our collection, use, disclosure, and/or handling of your personal information as specified in this privacy policy. If you do not consent to our handling of your personal information as specified in this privacy policy, please do not use the service or access the website. If we change our privacy policy, we will post such changes or the amended privacy policy on the website. We reserve the right to amend this privacy policy at any time with or without notice to you.
- When do we collect personal information?
- We may collect your personal information when
- you access and/or use our services or website, or register and/or subscribe to a user account with us
- you submit forms, including but not limited to application forms or other related product and service forms, whether online or paper-based
- you enter into any agreements or provide documents or information in connection with your dealings with us, or when you use our products and services
- you contact us, such as by phone (which may be recorded), letter, fax, face-to-face meetings, social media platforms, and email
- you use electronic services or contact us through the website or service, including via cookies which we may deploy when you use our services or access the website
- When you conduct transactions through our service
- When you provide us with feedback or complaints
- When you register, enter into agreements and/or participate in competitions and/or promotional activities including joint promotions with our partners and/or companies within our group
- When you use or request to use services provided by our external service providers on the website such as payment, logistics services, etc.
- When you visit or use websites and applications of our partners or companies within our group
- When you visit or use websites and applications of third parties that use and/or are related to our services
- When you install an application on a computer, phone, or other device ("device") and/or use the device to access our service
- When you connect your account with third-party websites or applications to your user account with us through the website, or
- When you provide us with your personal information for any reasonThe above policy is not detailed exhaustively and serves only as a general example of when we collect personal data about you.
- We may collect, use, disclose, and/or process this information for various purposes (as set out below)
- Our services may collect accurate and precise location data about your mobile device using technologies such as GPS, Wi-Fi, etc. We collect, use, disclose, and/or operate this information for one or more purposes, including providing location-based services that you request or delivering relevant content to you based on your location, or allowing you to share your location with other users as part of our service. For most mobile devices, you can revoke the permission we have to receive data about your location through settings on your device. If you have questions about how to disable location-based services on your mobile device, please contact your mobile carrier or device manufacturer.
- We may collect your personal information when
- What personal information do we collect?
- The personal information that we may collect includes but is not limited to:
- Name
- Email address
- Date of birth
- Address as per ID card or passport
- Billing address
- Shipping address
- Bank account details and payment information
- Contact number
- ID card number or passport number
- Gender
- Internet Protocol (IP) address
- Other information about the user when the user registers to use our service or website, and while using the service or website, including information regarding how the user uses the service or website.
- General public and groups that you connect with or may connect with on our services, and the nature of your communication with those individuals.
- Data from or about devices that you use to access our services and/or use devices to access our services and/or websites.
- Details of your account with third-party websites or applications where you have connected your user account to us through our website.
- The personal information that we may collect includes but is not limited to:
- Personal data that you may provide to us through the website
- As mentioned in Section 2, we may receive information about you and your activities on and off our platform from companies within our group and/or third-party partners such as data from companies within our group and/or third-party partners with whom we jointly offer services and/or promotions, or from advertisers regarding your experience or contact with them, including data about websites and applications that you visit, the use of our services on those websites and applications, as well as developer or publisher data on applications or websites provided to you or us.
- If you do not wish for us to collect the information/personal data mentioned above, you may opt-out at any time through our website or by informing our Data Protection Officer in writing. However, please note that opting out of personal data collection or withdrawing your consent for the collection, use, sharing, or processing of your personal data with us may affect your service usage. For example, opting out of location data collection will disable location-based features.
- You are providing your information to an external service provider. In that connection, the data you provide to the external service provider is subject to their relevant privacy policy. We cannot access such information and do not collect your credit card details.
- When you access most websites with your device, your device sends information that may include your personal data which is recorded by the website server when you browse our site. This generally includes but is not limited to your computer's IP address, operating system, browser name/version, referring web page, requested pages, date/time and sometimes cookies (which you can disable by setting your device preferences) to help the website remember your last visit. When you log in, this information may be linked to your user account. Additionally, this data is used for anonymous statistical purposes to help us understand how visitors use our website.
- We may use "cookies" or other features from time to time to help us or third parties collect and share information to help improve our website and services we offer, or to help us deliver new services and features. Cookies are various identifiers that we send to your device to help us recognize your device and tell us about how and when you use or visit the service or site, number of users, and track activity within our websites. We may link cookie data with your personal information. Additionally, cookies also relate to information about items you have selected for purchase and wish lists that you have viewed. For example, we use this information to track your shopping cart details. Also, cookies are used to deliver content tailored specifically to your interests and to monitor website usage.
- You may refuse the use of cookies by selecting appropriate settings on your device. However, please note that if you refuse cookies, you may not be able to use all features of our website or services.
- When you browse various web pages using your device, while viewing content and ads and using other software on our website or through services, the same information is mostly sent to us (including but not limited to IP address, operating system, etc.). Instead of sending page views from your computer, it sends information about the content viewed, ads seen, and/or software installed by services and websites along with timestamps.
- We provide customer service support via email, SMS, and feedback forms. To offer customer support, we request your email address and contact number. We use only the information received from customers seeking support, including but not limited to email addresses for customer support purposes, and will not share this information with external parties.
- You can also post questions and answers in our community forum where other users have posted. Our discussion board and messaging services allow you to participate in our community, and we will maintain your information such as user ID, contact list, and status messages. Additionally, such services and similar ones in the future may require us to retain your user ID and password.
- Sometimes, we may request data from users through surveys. Participation in these surveys is entirely voluntary, so you can choose whether or not to disclose your information to us. The requested data may include but are not limited to contact information (such as email address) and demographic information (such as interests or age level). Data collected from this survey will be used to review and improve usage and service satisfaction, and will not be shared with third parties except for contractors who help us manage and conduct the surveys.
- We may collect, use, disclose and/or process your personal data for at least one of the following purposes:
- To consider and/or process your application/transaction with us or transactions or communications with third parties through our services.
- To manage, operate, provide, and/or administer the use of our services and websites, including your relationship and user account with us.
- To manage, operate, administer, and provide services to you, including facilitating the provision of our services, such as remembering your preferences.
- Customize your experience through our service by displaying content based on your interests and needs, providing a quick way to access your account and send information to us, which allows us to contact you if necessary.
- When you use third-party applications, websites or services that utilize or integrate with our services, the third party may receive data about what you post or share.
- To respond to, process, manage, or complete transactions and/or fulfill requests regarding your products and services, and inform you about service issues and account operations that are abnormal.
- To enforce the terms of service or user agreement conditions for relevant users.
- To prevent security and rights, personal property, or safety issues concerning others.
- To identify and/or verify authenticity.
- To maintain and control software updates and other updates, and provide necessary support at times to ensure our services run smoothly.
- To manage or facilitate customer service, follow your instructions, handle or respond to inquiries received (or claimed to be received) from you or on your behalf.
- To contact or communicate with you through voice calls, text messages and/or fax messages, emails, and/or postal mail, or in any other form for the purpose of administration and/or managing our relationship with you or using our services, such as but not limited to communicating management information related to our service with you. You acknowledge and agree that our communication may be through interactive letters, documents, or notifications sent to you, which may involve disclosing some of your personal information on the outside of envelopes/packets for delivery.
- To notify you when another user sends a private message or posts a comment for you on the website.
- To conduct research, analyze, and develop various activities (including but not limited to data analysis, surveys, product and service development, and/or record-keeping) to analyze service usage, improve our services or products, and/or enhance customer experience.
- To be able to review and conduct surveys, among other things, to check the size and composition of our target group, and understand the experience customers receive from our services.
- In case you consent for us to send marketing information and promotional materials, and documents related to products and/or services (including but not limited to third-party products or services with which we may collaborate or have obligations towards) for marketing purposes and in connection therewith, through various forms of communication such as postal mail, location-based services, or any other form, which we (and/or affiliates or associated companies) may sell, market, or promote, regardless of whether these products or services exist at present or will be available in the future.
- To respond to legal proceedings, comply with or adhere to applicable laws, governmental requirements, or regulations under relevant jurisdictional authority, including but not limited to ensuring compliance for data disclosure as required by us or associated companies or affiliates.
- To compile statistical and research data for internal reporting purposes and/or in accordance with record-keeping requirements.
- To comply with business background check procedures or other screening activities (including but not limited to background checks) as required by law, regulations, or risk management processes we have established or adopted.
- To review our services or our business.
- To prevent and investigate violations or suspected violations of our service terms, fraud, illegal activities, breaches, or misconduct, whether related to the use of our services or other activities arising from your relationship with us.
- To store, host, back up (for recovery purposes or otherwise) your personal data, regardless of whether it is within or outside our jurisdictional authority.
- To manage and/or facilitate business asset transactions or potential business asset transactions involving us, as a participant or related to our associated company or affiliate, solely as a participant, or involving us and/or at least one of our companies or affiliates as participants, and may involve external organizations participating in such transactions. "Business asset transactions" refer to the purchase, sale, lease, merger, acquisition, or any other transaction involving the transfer or funding of an entity or part thereof or business assets or property of an entity.
- To consider opening or registering to open an electronic wallet (e-Wallet) account provided and owned by external service providers within our website. Additionally, to transfer your personal data for the purpose of opening/registering to open an e-Wallet account, managing, operating, and providing e-Wallet services to you, as well as all related purposes.
- Any other purposes that we have informed you at the time of obtaining your consent (collectively referred to as “purposes”)
- Since the purpose for which we collect, use, disclose and/or process your personal data depends on specific circumstances, such purposes may not be listed above. However, we will inform you of such purposes at the time we seek your consent, except where processing your data without your consent is required by applicable privacy laws.
- Our service allows users to share personal information with others for transactions in almost every situation, without us being involved at all. In general transactions, users may access each other's names, user IDs, email addresses, and contact and mailing address information.
- We employ various security measures with the best efforts to ensure that your personal information stored in our system is secure. Personal user data will be kept on a secure network and can only be accessed by limited employees who have special access rights to such systems. However, we cannot guarantee complete security of your personal information.
- We will retain your personal data in accordance with applicable privacy protection laws and/or other relevant laws, and we will destroy or anonymize your personal data immediately when there is a credible reason that
- (1) the purpose of collecting such personal information no longer aligns with retaining it,
- (2) there is no longer a need to retain such personal data for legal or business purposes, and
- (3) There is no longer a legitimate reason to retain the personal data in question. If you stop using the website, or if your rights to use the website and/or our services are revoked or terminated, we may continue to collect, use, and/or disclose your personal information as required by applicable laws on data protection and our obligations under such laws. Under applicable law, we may destroy your personal information securely without prior notice.
- In conducting our business, we may need to disclose your personal information to external service providers, agents, and/or affiliates or related companies, as well as other third parties, whether located within the country or abroad, for at least one of the purposes specified above. These external service providers, agents, and/or affiliates or related companies, as well as other third parties mentioned herein may process your personal information on our behalf or in any manner for at least one of the purposes specified above. Such third parties include but are not limited to:
- (a) Our affiliates, group companies and related entities
- (b) Contractors, agents, service providers, and other third parties that we use to support our business. These include but are not limited to management or other service providers such as mail carriers, telecommunications services providers, information technology services providers, and data centers.
- (c) The buyer, transferee or successor in the event of a business combination, liquidation, restructuring, reorganization, dissolution, or sale or transfer of some or all of our assets, whether as part of an ongoing operation or as part of bankruptcy, winding up, or similar proceedings, where personal information about our service users that we hold is part of the transferred assets;
- (d) to counterparties in transactions involving business property interests in which we, or any affiliate or related company, are involved and/or
- (e) third parties to whom we disclose information for at least one purpose, and such third parties may collect and process your personal information for at least one purpose.
- We may need to share statistical and demographic data about users and the use of our services with advertising providers and programmers. This information will not include any data that could be used specifically to identify you or to find personal information about you.
- To avoid doubt, in cases where laws regarding personal data protection or other relevant laws permit organizations such as ours to collect, use, or disclose your personal information without your consent, the above legal permission shall apply.
- Third parties may block or access your personal information transmitted to or residing on the website in an unlawful manner. Technology may malfunction or not work as expected, or someone may misuse or use the data improperly or for wrongful purposes without it being caused by us. Nonetheless, we will take reasonable security measures to protect your personal information as required under applicable privacy protection laws. However, we cannot guarantee absolute security in unavoidable circumstances such as unauthorized disclosure resulting from malicious hacking by dissatisfied individuals that is not caused by us.
- Our website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics employs cookies, which are text files stored on your computer to help the website analyze user usage patterns. The information created by cookies about website usage (including your IP address) is sent and stored on servers in the United States operated by Google. Google uses this information to assess website usage, compile reports on activities occurring on the website for web site providers, and provide other related services concerning website activity and internet usage. Google may also transfer this information to third parties as required by law or when such third parties process data on behalf of Google. Google will not link your IP address with any other data that Google holds.
- We and third parties may provide the service of downloading software applications at times so that you can use our services or access them through these applications. These applications may be accessed separately, and they allow third parties to view your identifying information such as your name, user ID, and IP address of your computer, or other data like cookies that you might have installed previously or that external applications or websites may have installed for you. Additionally, these applications may request additional information directly from you to the third party. Products or services obtained through these applications are not our products or services, nor do we control them. We recommend reading any terms and policies published by such third parties on their websites or other sites.
- We do not guarantee that your personal information or other data provided to third-party websites will be secure. We employ various security measures to protect the personal information we hold or control. User personal information is stored in a secure network and can only be accessed by limited employees who have special access rights and are required to keep this confidential information secure. When you place an order or access your personal information, we offer secure servers for use. All of your personal or sensitive data that you provide will be encrypted within our database and accessible only as specified above.
- In an effort to enhance your benefits, we may choose to link or embed third-party websites. We might also participate in co-branding initiatives or other relationships to present e-commerce transactions and/or additional services and features to visitors. These linked sites have separate and independent privacy policies and security management practices. Although the third parties may be related to us, we do not control these linked sites as each site has its own privacy practices and data collection procedures that are independent of ours. Data collected by co-branded partners or third-party websites (even if presented on or through our website) may not come from us.
- Therefore, we are not responsible for the content, security management (or lack thereof), and activities of these linked sites. These links are provided for your convenience, and you use them at your own responsibility. However, we aim to maintain the integrity of our website and the links within it, and welcome feedback regarding these linked sites (including but not limited to if specific links do not work).
- Your personal and/or other information may be transferred, stored, or processed outside the country. Generally, your personal information will be processed in Singapore, where our servers and central databases are located. We transfer your data internationally only as required by laws concerning the protection of personal data.
- Withdrawing consent and opting out of data collection
- If you wish to change or unsubscribe from our email subscription, please notify us by sending an email to our Data Protection Officer at the address provided below. Please note that due to our email processing schedule, you may still receive emails that were in process before your request.
- You can withdraw your consent regarding the collection, use and/or disclosure of your personal data we hold or control by sending an email to our Data Protection Officer at the provided email address.
- Upon receiving a clear written request from you and verifying your identity, we will process your consent withdrawal request in accordance with this Privacy Policy and applicable data protection laws and regulations. Afterward, we will cease to collect, use and/or disclose your personal data as requested. If we are unable to verify your identity or understand your request, we may contact you for clarification.
- However, withdrawing consent may have consequences related to the withdrawal itself. Depending on the scope of the consent withdrawal affecting our handling of your personal data, it could mean that we cannot continue providing services to you and may need to terminate existing relationships or agreements with you, etc., which we will inform you about.
- Requests for access and/or correction of personal data
- If you have an account with us, you can access and/or correct your personal data we hold or control through the account settings page on our website. If you do not have an account with us, we will not have any of your personal data.
- For data access requests, once we have sufficient information to process your request, we will provide you with the relevant personal data within 30 days. If we are unable to respond to your request within this period, we will inform you of the earliest time frame in which we can provide the requested information. Please note that certain types of personal data may be exempt from access requests under applicable privacy laws.
- For data correction requests, once we have sufficient information to process your request, we will:
- (a) Correct your personal data within 30 days. If we are unable to correct it within this period, we will inform you of the earliest time frame for correction. Please note that certain types of personal data may be exempt from correction requests under applicable privacy laws, including specifying the necessary time required for us to make corrections in various situations, even if you request otherwise, and
- (b) We will send corrected personal data to all organizations to which we disclosed your personal data within one year prior to the correction date, unless such organization does not require the updated personal data for legal or business purposes.
- Without prejudice to sub-paragraph (b) above, if you request it, we may send corrected personal data to a specific organization to which we disclosed your personal data within one year prior to the correction date.
- Within the limits allowed by law, we may charge reasonable fees for processing and handling your requests for access to personal data. If we choose to charge a fee, we will inform you in writing of an approximate amount. Please note that we are not required to respond or take any action on your request for access to personal data unless you agree to pay the fee.
- We reserve the right to refuse to amend your personal data as provided for in applicable privacy protection laws, which provisions and/or grant organizations the right to refuse amendments to personal data in specified circumstances.
- If you have any questions or concerns regarding our privacy practices or the handling of services, please contact us immediately at: [email protected]
- If you have a complaint or concern about how we handle your personal data or how we comply with applicable privacy protection laws, we ask that you contact us to report your complaint or concern.Please contact us via email at: Email: [email protected] and addressed to “Data Protection Officer (Personal Data Protection Officer)”
- Please read the terms of service that specify usage, disclaimer of liability, and limitation of liability governing the use of our website and services, as well as related policies.
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